Planning a move is stressful and planning a move during a global pandemic doesn’t make it any easier. COVID-19 is a curve ball none of us were expecting. However, as an “essential business”, we are here for you if you find yourself faced with a move during this time. At Fry-Wagner, we can help you plan a move with ease while doing our best to practice social distancing. Learn more about the precautions we are taking to ensure not only your belongings are safe but also your family and their well-being.
Virtual Surveys
If you are in the early stages of your move process and need an estimate, Fry-Wagner is happy to provide you a free no-contact quote virtually from the comfort of your own home. Our Virtual Survey tool allows you to walk your estimator through your home remotely using video chat on a mobile device. Schedule or learn more about our Virtual Survey option.
Constant Communication
Our customer service representatives are available to you through phone and email to answer any questions or concerns you may have throughout the entire process. We are committed to keeping an open line of communication and ensure that your moving needs are met during this trying time.
Portable Storage
In addition to full service moving services, Fry-Wagner offers convenient portable storage containers for do-it-yourself moving and storage options. We will deliver the container directly to you, so you can load and store at your own pace. When you are ready, we will pick up the container and deliver to the location of your choice.
Protecting our Employees
As a COVID-19 essential business, Fry-Wagner remains open for business as usual and continues to provide moving and storage solutions to those in need. Nevertheless, we are taking extra safety precautions to ensure compliance with CDC recommendations and protect the health of all employees at our three locations in St. Louis, Kansas City, and Springfield, Missouri. Many of our employees are now working from home, and all mission-critical team members are proactively practicing social distancing and are provided with masks and gloves. As our front-line employees interact with customers daily, we are closely monitoring their health. Any employee with signs of fever, cough or shortness of breath will be sent home from work immediately. We have also increased our daily cleaning procedures including workspaces, trucks and equipment.
Protecting our Customers
We understand your concerns when it comes to having our crews in your home during this time. In addition to the above precautions, Fry-Wagner is practicing the below protection measures to provide safe moving experiences to all our customers.
- To begin the day, all dispatched trucks are wiped down with disinfectant in the cabs and trailers or cargo areas as well as high-touched moving equipment. This process includes all door handles, mirrors, steering wheel, tablets, knobs, dollies, etc..
- Crews will greet customers with a smile. We have asked our crews to refrain from all handshaking.
- Crews will work diligently to maintain their distance from customers on move day; practicing the CDC’s six-foot guideline.
- All crewmembers have been instructed to abide by the CDC’s recommended hand-washing techniques.
- We are encouraging customers to disinfect all high-touch items and areas at the home such as doorknobs, door handles, light switches, handrails and any other surfaces. We recommend repeating the entire disinfectant process once the movers have completed the job.
If you have any special requests or questions regarding your safety, please discuss with your Move Coordinator.
Our goal as an essential business is to safely serve our customers and our community during this unprecedented time. As an agent for United Van Lines, we have the resources to answer all your moving during COVID-19 questions. Whether you are looking for information about how to get an estimate, precautions we are taking to protect our customers or how to reschedule a move, you can find answers to your most Frequently Asked Questions on the United Van Lines website.
If you have more questions regarding the move process with Fry-Wagner or are in need of a virtual survey, please contact us today!
