A binding estimate is a guarantee that the customer will only pay the original estimated cost of the move, based on the services requested or deemed necessary at the time of the estimate. If the scope of work is changed after the estimate is issued, additional charges may apply.

Moving an average 3-bedroom house locally is typically an 8-10-hour day. We will only load and deliver a maximum of 10,000 pounds per day.

When moving interstate, there are several factors that impact how long it takes to move. These factors include the time of year, weather conditions, the weight of your shipment, and the distance of your move. From origin to destination you will be given a delivery window, which is the designated amount of time for transit.

The delivery spread is a transportation term meaning the moving company’s window of opportunity to deliver your items to your new residence. You or a designee will need to be available for the possible delivery of your items on each day of the delivery spread. Your delivery window is based on the weight of your shipment and miles to the destination.

Typically, your items will NOT be the only ones on the truck. Because the average size move will not fill a truck, it is often necessary for two or more shipments to be loaded on the same truck. However, the Driver will carefully inventory and section off each shipment to delineate your items from those of others on the truck. This ensures nothing gets lost or misplaced during each delivery.

Yes. Either you personally or someone you trust that is 18 years or older that can serve as a representative in your absence must always be present while the movers are at your residence.

Contact your Move Coordinator or your Estimator immediately to let them know, so we can adjust our schedules accordingly.

Yes, Fry-Wagner has over 500,000 sq. ft of warehouse space available to store items for short-term or long-term. As an agent for United Van Lines, we also have storage partners with capabilities around the world.

If you have certain unique or specialty items, we may decide it is best to bring in a moving partner with the expertise necessary to prepare those items safely for transit. Some common third-party services include: Crating large pieces of artwork, crating and mounting flat screen tv’s, disconnecting and reconnecting appliances, disassembly and reassembly of pool tables, pin ball machines, trampolines, etc.

Yes, we work directly with third-party service companies that can disconnect and reconnect appliances.

If you are moving locally, you will be charged an hourly rate based on the number of movers needed for your move. The cost of your move will be determined on how many movers worked and how many hours of work was performed. Local moves are also subject to other fees for packing services, third-party services, purchase of new boxes and packing materials, shuttles, holding on the truck overnight, storage costs, and a one-time fuel surcharge.

If you are moving long-distance, the cost of your move will be determined by the weight of your shipment and the mileage from origin to destination. Long-distance moves are also subject to other fees for packing services, third-party services, shuttles, purchase of new boxes and packing materials, and storage costs.

Tariff provisions require that all charges be paid before your shipment is unloaded at your destination unless prior arrangements have been made for later billing.

We accept all major credit cards or cashier’s checks.

Yes, these items are referred to as “Non-Allowables”.  Since not everything is safe to move, we cannot take hazardous or perishable materials of any kind. If something like this was in your shipment and got loose or punctured, it would not only damage your other things, but it could harm you and our crews! Download a complete list of prohibited items.

Valuation is defined as the customer’s declaration of the value of his or her household goods in the event of loss or damage during the move process. Check out this article to better understand valuation and the options available for your move.

Yes, if the damage is deemed transit-related, you are protected under what is called valuation. However, how much protection you have depends on your selection of coverage. Learn more about the valuation options available.

The High-Value Form is for items that you believe are valued at more than $100.00 per pound, also known as “articles of extraordinary value”. Although you might have other articles of extraordinary value, some typical household goods that might fall under this category are as follows: some televisions, antiques, valuable memorabilia, crystal, figurines, china and silverware sets.

Failure to identify such articles will result in limited mover liability.

Please contact your Move Coordinator to determine how long you have to file a claim after delivery since various Federal and State rules may apply.