Moving day will be one of the most important and stressful days of your life. Whether you are someone who is moving for the first time or a pro who has moved a lot, there are always surprises that can occur on move day. It is important to expect the unexpected on move day, but we are here to help you better prepare for what might occur. Check out our list of what to expect on move day below!
Expect a Window of Arrival: Most customers are under the impression that their crew completing the move will arrive at a specific time. In most cases, this does not happen. Your Move Coordinator will call you the day before your move with a specific window of time in which the crew will arrive at the residence to begin the move. A typical arrival time is anywhere between 8-10 am. This means that the crew could arrive at 8 am, 10 am, or any time in between those hours.
Expect an Inspection: Your Driver will walk with you through your home to inspect the condition of your residence and all the items that you are moving, noting any prior damages. This ensures that your goods arrive at your new home in the same condition in which they left the home. If you are moving long-distance, your Driver will complete a written inventory with the condition of your belongings noted. You will need to sign-off on this document.
Expect to Direct Your Crew: Remember, the items being moved are your important belongings; therefore, your crew is going to rely on you to direct them during the move process. Point out items you do not want loaded or items you will be moving yourself. Keep an open line of communication with your crew throughout the entire process to make sure they are caring for your items properly.
Expect your Crew to Take Breaks: Moving is a time consuming and physical process. Your crew members can grow tired after moving items for hours. For their safety, it is very important that they take breaks! Each crew member is entitled to take a 15-minute break every 4 hours and one lunch break.
Please note that you will NOT be charged for lunch breaks. Breaks allow your crew to relax, re-fuel, and re-focus, so your items are properly handled throughout the entire move.
Expect a Call from your Coordinator: Your Move Coordinator is the individual assigned to you as the main point of contact throughout your entire move. Your Move Coordinator will give you a call to check-in with you on your move day and ensure everything is going well. If you have any questions or concerns about your move, be sure to speak with your Move Coordinator about these issues when they call.
Expect a Bill of Lading: Your Driver will present you with a Bill of Lading, at the beginning and end of your move. This document notes all the important details of your move. Be sure to look over the document carefully before signing. If you see any discrepancies, please let the Driver know, so it can be addressed.
Expect a Long Day: Moving is time consuming, whether you are moving a small shipment or a large home. Be prepared to keep yourself hydrated and alert the entire day.
It can be tricky to plan for the unexpected, but you can be better prepared for the process. At Fry-Wagner we strive to keep an open line of communication with our customers throughout the entire day to ensure that they are aware of how our process works. For more information on how to begin your move process, contact us today!