Fry-Wagner Relocation & Logistics of Kansas has been named a recipient of United Van Lines’ 2021 Customer Excellence Award, recognizing the highest performing agents in the country, based on customer feedback. Performance is measured over twelve months and the award informs consumers that Fry-Wagner:
- Meets all Standards of Performance
- Maintains exceptional Customer Performance Average (CPA) rankings
- Meets all internal metrics – Claims, Safety and Revenue Management
“We’re humbled, excited and proud to be selected as a top-performer among all 550 United Van Lines representatives across North America,” said Earl Kawaoka, Fry-Wagner’s Executive Vice President. “The Customer Excellence Award is unique because it measures customer-facing functions through the eyes of our customers, so the entire organization celebrates their role in caring for our customers.”
